Returns & Exchanges

Effective Date: October 29, 2025

 

Thank you for supporting What The Shelly! Every item is handcrafted with care, and many of my creations are one of a kind. I want you to love your purchase and am committed to providing excellent customer service.

 

Returns

 

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

 

To be eligible for a return:

 

• The item must be unused and in its original condition.

• The item should be returned in its original packaging whenever possible.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or an incorrect item was sent.

 

Once the returned item has been received and inspected, an approved refund will be issued to your original method of payment. Original shipping charges are non-refundable.

 

Exchanges

 

Because many of my products are handcrafted and one of a kind, exchanges may not always be possible.

 

If you would like to exchange an item, please contact me within 14 days of delivery, and I will do my best to offer a comparable replacement when available.

 

Damaged or Incorrect Items

 

Every order is carefully packaged to help protect it during shipping.

 

If your order arrives damaged or you receive the wrong item, please contact me within 48 hours of delivery and include:

 

• Photos of the damaged item

• Photos of the shipping box

• A photo of the shipping label

• Photos of all packing materials

 

Please do not discard the damaged item or packaging until the matter has been resolved, as they may be required for a shipping carrier or insurance claim.

 

I will review the information and work with you to determine the most appropriate resolution. Depending on the circumstances, this may include:

 

• A replacement (when available)

• A comparable replacement

• Store credit

• A refund

 

Because many items are one of a kind, an identical replacement may not always be available.

 

Custom & Personalized Items

 

Custom, personalized, and made-to-order items cannot be returned or exchanged unless they arrive damaged or an incorrect item was sent.

 

Natural Materials

 

Many of my products feature genuine seashells and other natural materials. Variations in color, shape, size, texture, and natural markings are part of the unique character of each handmade piece and are not considered defects.

 

Contact

 

If you have any questions about a return or exchange, please contact me through the Contact page on this website or email me at info@whattheshelly.com.